Estate Agent and Property Services | Introduction to Residential Property | Level 3

This is a one-year course combining customer services and property services. The property sector continues to grow at a fast pace and offers lots of opportunities.

This course provides an excellent foundation in the skills and knowledge required for a career in this industry, as well as providing valuable work experience with local employers.

As part of the programme of study, you will work towards a Level 2 Award in Sales or Lettings. This nationally-recognised qualification is accredited by Propertymark Qualifications, the UK specialist awarding organisation.

Course content

• Understanding customers and the customer service environment
• Resolving customer complaints
• Customer retention and sales
• Principles of business
• Health and safety regulations

As part of the programme of study, you will works towards a Level 2 Award in Sales or Lettings. This nationally-recognised qualification is accredited by Propertymark Qualifications, the UK specialist awarding organisation.

• Health, safety and security
• Regulations
• Practice relating to sales and lettings

At least four GCSEs grade 4 (C) or above, including English and maths.

If you do not have these grades, you can start on Level 1 Get Started, or Level 2 Business.

Future careers

On successful completion of the course you could go into the following careers:

• Local estate agent
• Overseas estate agent
• Customer service roles
• Property expert