Principles of Customer Service
East Sussex College - Eastbourne
Cross Levels Way, Eastbourne, East Sussex, BN21 2UF
Other Regulated/Accredited Qualification
Level 2
Available start dates
Available start dates
Tuesday, 01 August 2023
East Sussex College - Eastbourne
1 Week(s)
Part time
Daytime/working hours
Course Summary
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Your next steps...
This qualification is suitable for use within a Study Programme.
Additional information
To book please visit: https://adult.escg.ac.uk/courses/73179/
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